Effective Date: 2025-05-16

This website and the legal terms herein shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising in connection with the use of this website or our services shall fall under the exclusive jurisdiction of the courts located in Cape Town.

In the event of a dispute or complaint relating to financial services rendered by IWI Burial Funds and Administrators (a division of IWIFI TECHKOM PTY LTD), customers may approach the FAIS Ombudsman for resolution.

To lodge a complaint, please follow these steps:

Contact our internal complaints department at: complaints@iwifi.institutes.za.net
If not resolved, contact the FAIS Ombudsman:
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Telephone: +27 12 762 5000 / +27 12 470 9080
Physical Address: Sussex Office Park, Ground Floor, Block B, 473 Lynnwood Road,
Cnr Lynnwood Road & Sussex Avenue, Lynnwood, Pretoria, 0081

We are committed to resolving disputes fairly, efficiently, and transparently.