(Effective Date: 5 May 2025)

This Privacy Policy describes how IWIFI TECHKOM PTY LTD T/A IWI FSP (“we”, “our”, or “us”) collects, uses, stores, and protects the personal information of users and clients who access our platforms and services under the IWI Burial Fund Administrators, South Africa Burial Society, and Muslim Burial Society brands.
We are committed to complying with the Protection of Personal Information Act (POPIA) and applicable data protection laws in South Africa.

1. Information We Collect
We may collect the following personal information:
Full name, ID number, and contact details
Beneficiary details
Address and demographic data
Payment and transaction information
Usage data from our website and payment platforms

2. How We Use Your Information
Your information is used as to:
Register and manage burial society membership and policy administration
Process payments via Epayments
Fulfill regulatory, underwriting, or administrative obligations
Communicate important updates, claims information, and policy changes
Improve our services and user experience

3. Data Sharing and Disclosure
We may share your information with:
AVBOB Mutual Assurance Society, for underwriting and claims
Payment processors (via Epayments) to facilitate secure transactions
Regulators or legal authorities when legally required
Service providers under strict confidentiality for administrative support
We do not sell or lease your personal data to third parties.

4. Data Storage and Security
We implement secure storage, encryption, and access controls to protect personal data from unauthorized access, misuse, or disclosure.

5. Your Rights
Under POPIA, you have the right to:
Access and correct your personal information
Withdraw consent to process your data
Request the deletion or restriction of certain data
Lodge a complaint with the Information Regulator if your rights are violated

6. Cookies and Analytics
Our website may use cookies and limited third-party analytics tools (e.g., Google Analytics) to improve performance and understand user interactions. You can manage cookie settings through your browser.

7. Data Retention
We retain your data only as long as necessary to fulfill legal, administrative, and contractual obligations, or as required by financial and regulatory laws.

8. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page, and material updates may be communicated via email or on the website.

9. Contact Us
For any privacy-related queries or to exercise your data rights, please contact:
Email: support@iwi-admins.co.za
Phone: +2764 529 1124
Address: Cape Town, South Africa,7785